Salou will give the program 'Host', designed to increase tourist satisfaction

Salou. Costa Dorada. Although the level of satisfaction of tourists visiting Salou is very high and that the loyalty of visitors is 60%, Salou host in the coming days the training plan 'Host', a project sponsored by the Ministry of Tourism which is to improve the quality of business and tourist destinations to meet visitors' expectations. Moreover, in the case of Salou, the training will be geared to the objective of consolidating Salou as a destination for family tourism. Note that Salou has been, together with Lloret de Mar and the Val d'Aran one of three destinations chosen by the Catalan ministry to carry out this program that wants to promote the culture of detail 'through awareness programs and training of tourism service providers'. The content of the training plan will be announced as the responsible for tourism salouense this coming Thursday, the 15th at six pm to businesses and tourism industry representatives in a ceremony that will take place in the living room of the Costa Daurada Civic Center. Meanwhile, during the presentation of the program 'Host', the Councilor for Tourism of Salou, Alberto del Hierro, was satisfied with the employment figures registered during this past season of 2009 in Salou and there has been only a slight decrease 5% compared to last year. At the same time, said Alberto del Hierro, assess very positively the high level of fidelity of visitors to Salou and in this regard, said the mayor, the percentage of faithfulness reaches the figure of 60%. For its part, the mayor of Salou, Pere Granados, said the aim of Salou should be maintaining quality and achieving excellence within the 'culture of detail' that promotes the plan 'Hosts' to make in Salou a model family holidays. Currently, the profile of tourists, with children under 12 years and represents 50% of tourists who visit Salou. Finally, the contents and schedule of the training program 'hosts' were introduced by the manager of the Tourist Board in Salou, Joan M. Alonso. The sessions, all free of charge, to be taught over two weeks, the first of 16 to 20 November to the personal customer contact and the next, from 23 to 27 November for middle managers and owners. Training sessions have a duration of four hours and to join the individual modules must book a place. Registration for training modules for free. To consult the timetable and the training program, you can click here  

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